Maintenance Dispatcher

Essential Duties and Responsibilities:

Lead maintenance technicians (techs) and communicate company policies and procedures
Dispatch techs properly with constant communication
Monitor work order progress, and communicate updates effectively
Maintain positive and encouraging relations with techs and customers
Keep work order system (Spice Work/Access database), and all other communication tools updated
Provide effective customer service
Develop and maintain an inventory system for tracking keys, tools and fleet maintenance
Effectively communicate timely and accurate information to maintenance techs, dispatch team, and property management staff
Establish positive relations with key contacts in other departments
Oversee volunteers and community service workers

Minimum Qualifications:

High school diploma or equivalent
Three (3) years’ experience in dispatching/logistics
Three (3) years’ direct customer service experience
Excellent verbal and written communication skills
Experience in scheduling/managing multiple priorities
Proficient in MS Office, and able to learn and adapt to new software
Previous experience in an office/administration setting

Apply Now or Email your questions to HRDepartment@mdc-hope.org.

HOW TO APPLY:

Please submit your cover letter stating which position you are applying for, your resume and/or application materials directly to our Human Resources Department at HRDepartment@mdc-hope.org.

Mailed inquiries may be sent to: MDC, 945 Fawcett Avenue, Tacoma, Washington 98402; Attention: Human Resources Department. Mailed submissions need to include a cover letter and resume, along with identification of the job position of interest. Please do not contact Board Members or staff directly about job postings or your resume as they will be unable to respond to any inquiries. If you have questions concerning your application, please email hr@mdc-hope.org, DO NOT CALL.

MDC offers to all their full-time employees, medical, dental, company contributed 403B retirement (4% plus another 4% matching any employee contribution) after 120 day probationary period, Flexible Spending Account, Company Paid Life Insurance & Long Term Care Insurance, 13 days vacation a year, 13 days sick time a year, plus one floating holiday, and 11 paid holidays per year. Free parking and located along bus routes.

MDC is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, creed, age, marital status, veteran status, sexual orientation, gender identity, disability, or other classifications protected by applicable laws.

MDC’s organizational values include “inclusion” and “equity”. As such, MDC actively seeks and strongly encourages applicants with diverse backgrounds and experiences to apply.

Notice: For any open positions, job candidates must successfully pass a criminal history background check which may include fingerprinting.

Maintenance Dispatcher

Essential Duties and Responsibilities:

Minimum Qualifications:

Be a Part of a Story of Hope!